never experienced anything like. Customer service didnt take any responsibility for the fact that this place was a bogus rental on their site and even went so far as to say that that wasnt their fault or their problem.After making 30 calls yesterday they have not solved anything, we all mentally and physically got I'll and sick. The ad for the beach house did not say anything about how noisy the location would. Then, searched the city to which we were traveling again. They probably received unable to deliver notice. When I cancelled, Airbnb charged me a significant amount of money. Have not refunded my money amounting to near 1,600.